Frequently Asked Questions
What areas do you cover? The main areas we cover are London SE and SW postcodes. We are happy to work anywhere and have even helped clients abroad. Any travel to postcodes outside of this area will be charged at £15/hour, excluding the actual cost of travel. We offer a free consultation for up to one hour within the UK excluding travel costs. This is a great opportunity for us to meet together, look at what is required, work out the best way to tackle your project and therefore get the results you may only have dreamed of.
How much do you charge? We are pretty awesome at what we do and we charge accordingly. We charge on a sliding scale and any additional costs such as congestion charges, postage, eBay fees, telephone calls, car parking will be charged at cost. All work carried out is payable on completion by BACS, cash or cheque. We charge £45/hour for any daily bookings under 4 hours, any bookings over 4 hours will be charged at £40/hour. For weekend and bank holiday bookings please add on £5 to each hourly rate.
What happens to items you take away? We will either:
- Sell any items on eBay for you that we think will reach above £60;
- Give them to an appropriate charity;
- Take any broken or unusable items to a council tip for recycling or disposal.
With all of these services we will only charge you for our time, eBay fees and postage but no other costs.
Will you force me to throw things away? Definitely not and we will not harangue you. We will guide you into making decisions about what you'd like to keep and what you can let go of, and how best to store or display what's left. We're rather good at this bit!
What if I have to cancel? If it’s necessary to cancel we'll aim to re-schedule. If you have to cancel outright with less than two working days notice you will have to pay a £45 cancellation fee.
Are you insured? Yes, Please Organise Me is covered by Public Liability Insurance & Professional Indemnity Insurance.
Do I need to clean and tidy first? No, you really don't have to do a thing before we arrive. We won't judge you if your house is untidy. We will bring cleaning materials and rubber gloves so we can clean as we go, if required. We also have hangers and shoe boxes available to buy. Our organisers will bring these to each job. Please check out our price list for more information.
How long will it take? We are always being asked this! We are pretty dynamic and can sort out a fairly chaotic room in four hours. What will slow us down is the pace of our client. We have many who are rather quick in their chucking out decisions and others who like to take things at a slower pace. We can guarantee that by using us it will be far quicker than doing it alone!
What records will you keep about me? We are registered with the Information Commissioner’s Office (Data Protection). We keep your contact details on record but will not disclose them with anyone else.
Will you take photos? We try to take before and after photos so we can see the results. This is a great way to benchmark our progress and also celebrate what we have achieved. Sometimes we use these photos for marketing purposes but will not use them without your prior permission.
Can you provide references? Yes. We have clients who would be willing to give you honest feedback about how Please Organise Me worked for them. You can also have a look at all of our testimonials - we have oodles!
Please read our Terms & Conditions if you are thinking of using our services.